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Return Policy
At Eclectic Ice, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we are here to help!
Returns
You may return all purchased items within 30 days of delivery for a full refund. We'll also cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
Exchanges
If you need to exchange an item for a different size or color, please contact us within 30 days of delivery. You will be responsible for any difference in price, and we will issue a refund or charge the difference accordingly.
Non-returnable Items
Several types of goods are exempt from being returned. These include:
Custom or personalized orders
Items on sale or clearance
How to Initiate a Return
To initiate a return, please contact us at Shop@Eclecticice.com with your order number and details about the product you would like to return. We will respond within 48 hours with instructions for how to return items from your order.
Questions
If you have any further questions about our return policy, please don't hesitate to contact us.
Thank you for shopping at Eclectic Ice!